Guide to Information
Lanarkshire Housing Association Limited Guide to Information
Last Reviewed : June 2025
Lanarkshire Housing Association Limited Guide to Information
Last Reviewed : June 2025
At a glance - terms used in this document
Terms Used | Explanation |
FOISA |
Freedom of Information (Scotland) Act 2002 Places a duty on those organisations covered to proactively publish certain types of information and to respond to requests for information; and to provide advice and assistance to those making requests for information. |
EIRs |
Environmental Information Regulations (Scotland) 2004 Those organisations covered by EIRs have a duty to respond to requests for environmental information. |
SIC |
The Scottish Information Commissioner Who is responsible for ensuring that thoses bodies covered by FOISA and EIRs comply with the terms of the legislation. |
MPS |
Model Publication Scheme Produced by the SIC - this details all the information that those subject to FOISA should publish (if they hold it). |
Guide to Information |
A guide that all organisations subject to FOISA and adopting the MPS must produce to help people access the information it makes available. |
Classes of Information |
Nine broad categories describing the types of information authorities should publish (if they hold it). |
The Freedom of Information (Scotland) Act 2002 (FOISA) requires that all housing associations/cooperatives in Scotland must produce and maintain a publication scheme. This must detail all of the key information that we publish and how you can access it. This Guide to Information is our publication scheme, and contains links to where you can find all the information listed online.
Lanarkshire Housing Association Limited has adopted the Scottish Information Commissioner's (SIC) Model Publication Scheme (MPS), and this Guide has been approved by the SIC.
All of the information listed is available on our website (unless otherwise stated), and completely free to access online. However, we understand that not everyone wil have online access and where this is the case you can contact us to view this in our office (where this would be convenient).
We can also provide a printed copy of any of the information listed. Where possible, information will be provided free of charge. We do, however, reserve the right to charge a reasonable fee if the amount of information requested is extensive, but we will not charge you more than it has cost us to provide.
Where there is a charge, we will alway tell you what the cost will be to provide the information and how this was calculated, before we do so.
If you would like to request information that we publish in a format other than online, or arrange a visit to our office to view information, please contact:
Lanarkshire Housing Association Limited, 191 Brandon Street, Motherwell, ML1 1RS
E: enquiries@lanarkshireha.com
Whilst we will try to make all of the information we have detailed available, in rare cases there may be some information that we cannot make available. For example, sometimes if we were to publish certain committee minutes, it could reveal personal details about an individual. This would be a breach of Data Protection Legislation if we were to do so. When this is the case, we will remove any personal details before publication and hightlight where and why we have done so.
We aim, where possible, to publish information for at least the current and previous two financial years. When we review any document e.g. our policies - to avoid confusion we will only publish the current version once it has been updated.
Where we hold the copyright on our published information, the information may be copied or reproduced without formal permission, provided that:
If you have any queries about anything contained within this Guide to Information, or if there is some information that you cannot find that you would like access, please contact:
Lanarkshire Housing Association Limted, 191 Brandon Street, Motherwell, ML1 1RS
E: enquiries@lanarkshireha.com
T: 01698 269119
Under the MPS, the information we provide must be listed under certain "classes" of information. These are the categories of information that are detailed below. As FOI applies to other bodies and sectors across Scotland - such as the Scottish Government and Councils - this means that not all of the catergories in the MPS apply to housing associations/cooperatives.
The details of all the information we hold under each of the classes that apply to our organisation, and hyperlinks to access this information when available online, are outlined below.
Class 1 - About Lanarkshire Housing Association Limited |
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Information about Lanarkshire Housing Association Limited, who we are, where to find us, how to contact us, how we are managed and our external relations. |
Descriptions of who we are | |
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Mission Statement | Mission Statement |
Vision | Vision Statement |
Values | Values |
Corporate Objectives | |
Area(s) of Operation | |
Key Activities; Strategic/Corporate Plans | Our Policies and Publications |
Business Plan (or summary) | Business Plan |
Customer Code/Charter | Customer Service Charter |
Location and Opening Arrangements | |
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Address | 191 Brandon Street, Motherwell, ML1 1RS |
Telephone number and e-mail address for general enquiries (and dedicated lines where appropriate) |
T: 01698 269119 |
Opening Times |
9am - 5pm Monday to Friday Every Tuesday 9am - 11am Trial Office Closure for Staff Training |
General Contact Information | Contact Us |
Contact Details for making a Complaint | How to Complain |
Information relating to Freedom of Information | |
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Publication Scheme and Guide to Information | Guide to Information |
Charging schedule for published information | Guide to Information |
Contact details and advice on making an FOI request |
T: 01698 269119 |
Freedom of Information Policies and Procedures | Guide to Information |
Charging schedule for environmental information provided in response to requests made under EIRs | Guide to Information |
About our Governing Body | |
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List of Governing Body Members
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About Us - Our Board |
Description of the role of the Governing Body
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Standing Orders & Committee Administration |
About our Staff | |
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List of our Senior Managment Team, including professional biography and contact details | Our People - Staff |
Organisational Structure | Staff Structure |
Governance Documents and Corporate Policies |
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Rules/Articles | Rules |
Standing Orders | Standing Orders |
Membership Policy | Membership Policy |
Code of Conduct for Staff | Code of Conduct Policy |
Code of Conduct for Governing Body Members | Code of Conduct Policy |
Entitlements, Payments and Benefits Policy (or equivalent, including arrangements for payments for expenses and subsistence) | Payments & Benefits Policy |
Register of Interest | Available upon request |
Equalities Policy | Equality Policy |
Health & Safety Policy | Health & Safety Policy |
Sustainability Policy | Sustainability Policy |
Relationship with Regulators | Where to Access |
Engagement Plan with Scottish Housing Regulator | Engagement Plan |
Assurance Statement | Assurance Statement |
Annual Return on the Charter Submission to SHR | ARC Return |
Financial Returns to SHR | Scottish Housing Regulator |
Charter Report to Tenants | Landlord Report |
Internal and External Audit Arrangements |
Group Details | |
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Details of our Subsidiaries |
Lanarkshire Initiatives Limited, 191 Brandon Street, Motherwell, ML1 1RS T: 01698 269119 |
Key Partnerships | |
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Strategic Agreements with Other Organisations | Available upon request |
Class 2 - How We Deliver Our Functions and Services |
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Our website provides information about our work, our strategy and policies for delivering services and information for our service users. |
How to Use Our Services | |
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List of services provided | https://www.lanarkshireha.com/ |
How to report a repair | Reporting a Repair |
Right to Repair information | Right to Repair Information |
How to apply for a house | Apply for a House |
How to get information about tenancy support: | |
How to make a complaint | How to make a complaint |
How to speak to a Housing Officer | 01698 269119 or Contact Us |
Polices and Procedures | |
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Allocations Policy | Allocations Policy |
Adaptations Policy | Disabled Adaptation Policy |
Anti-Social Behaviour Policy | Anti Social Behaviour Policy |
Asbestos Management Policy | Asbestos Management Plan |
Arrears Management Policy (Including Stock Condition Information) | Arrears Management Policy |
Asset Management Strategy (including stock condition information) | Asset Management Strategy |
Customer Care Policy | Customer Service Charter |
Data Protection Policy | Data Protection Policy |
Equality & Diversity Policy | Equality Policy |
Estate Management Policy | Estate Management Policy |
Health & Safety Policy & Procedures | Health & Safety Policy |
Legionnaires Inspection/Prevention Policy | Legionella Policy |
Procurement Policy | Procurement Policy |
Risk Management Policy | Risk Management Policy |
Rent Setting Policy | Rent Policy |
Repairs Policy | Property Services Policy |
Sustainability Policy | Sustainability Policy |
Tenant Engagement Policy | Tenant Participation Strategy |
Tenancy Sustainment Policy | Supporting & Sustaining Tenancies Policy |
Class 3 - How We Take Decisions and What We Have Decided |
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Information about the decisions we take, how we make decisions and how we involve others. |
Governing Body Meetings | |
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Governing Body Meeting Minutes | Minutes |
Governing Body Meeting Reports/Papers | Available upon request unless confidential |
Governing Body Agendas | Available upon request unless confidential |
Consultation and Participation | |
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Tenant Participation Strategy | Tenant Participation Strategy |
Recent Consultation activities with tenants/others |
Office Closure Consultation Tenant Satisfaction Survey Owner Satisfaction Survey Rent Review Consultation Charter Performance Report Allocation Policy Review |
Tenant Scrutiny Panel composition | This panel currently has four core members with a recruitment exercise pending |
Registered Tenant Organisations | We have no registered tenant organisations at this time |
Class 4 - What We Spend and How We Spend It |
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Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent). |
Lanarkshire HA signed accounts 2025 redacted
Information About Our Accounts and Budgets | |
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Description of funding sources | Available by September 2025 |
Audited Accounts | Annual Accounts |
Budget policies and procedures | Financial Regulations |
Budget allocation to key service areas | Annual Accounts |
Our Programme of Work and Projects | |
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Brief details of any project funding and how it's being spent | Annual Accounts |
Capital works programme/plans information (annual programme figure) |
The 2024/2025 Capital Programme is £885,692. It includes:
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Spending relating to Staff and Governing Body | |
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Expenses policies and procedures | Payment of Expenses to Committee Members Policy |
Senior Staff/Governing Body Members expenses at category level e.g. travel, subsistence, and accommodation | Available upon request |
Board Member renumeration other than expenses | N/A |
Pay and Grading Structure (levels of pay rather than individual salaries) | Available upon request |
General information about Staff Pension Scheme |
Class 5 - How We Manage Our Resources |
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Information about how we manage our human, physical and information resources. |
Human Resources | |
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Strategy and Management of Human Resources | Available upon request |
Staffing Structure | Staff Structure |
Human Resources Policies, covering:
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Pension Policy |
Internal procedures relating to the above (where available) |
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Trade Union information |
Up to Individual staff members |
Summary of professional organisations/trade bodies of which we are a member |
Physical Resources | |
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Management of our land and property assets, including environmental/sustainability reports | There are no environmental/sustainability reports. |
General description of our land and property holdings | Asset Management Strategy |
Estate development plans | The Associations Estate Plans are available to tenants and owners upon request. |
Information Resources | |
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Records Management policy and Records Management plan, including Records Retention Schedule. | |
Data Protection or Privacy Policy | Data Protection Policy |
Class 6 - How We Procure Goods and Services from External Providers |
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Information about how we procure works, goods and services, and our contracts with external providers. |
Our Contractors and Suppliers | |
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Information about our key service delivery contractors who carry out: |
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J S McColl (Painting Contractors) Limited 2025/26 Contracts at Tender Design Stage |
List of suppliers and contractors used by organisation (provided to staff under our Entitlements Payments and Benefits policy) |
LHA Contractors 2025 |
Information about regulated procurement contracts awarded (value, scope, duration) |
There are presently no works contracts over the threshold. |
Our Procurement | |
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Procurement policy and procedures | Procurement Policy |
Information on how to tender for work and invitations to tender | Procurement Policy |
Register of contracts awarded which have gone through formal tendering, including name of suppliers, period of contract and value | Contracts Register |
Links to procurement information we publish on public contracts scotland website | |
Framework Agreements |
Class 7 - How We Are Performing | |
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Information about how we perform as an organisation, and how well we deliver our functions and services. | |
Annual Report | Charter Performance Report |
ARC Report to tenants | Charter Performance Report |
Benchmarking information | Charter Performance Report |
Complaints policy, guidance & forms | How to Complain |
Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individiual outomes) | Complaints Monitoring Leaflet |
Class 8 - Our Commercial Publications |
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Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal. |
This class does not apply to Lanarkshire Housing Association Limited as we do not produce any publications for sale. |
Class 9 - Our Open Data |
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Open data made available by us under the Scottish Government's Open Data Resource Pack and available under open licence. |
This class does not apply to Lanarkshire Housing Association Limited. |