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Cookie Policy

To offer you the site user an optimised and more beneficial online experience we need to use selected cookies.  These ensure we can offer you a more superior and more personalised service without compromising your browsing.  We use cookies to help us understand the size of our audience and content that is being reviewed to ensure we can tailor our site to meet your needs.

How do cookies work?

Cookies are small files that we place on your computer’s browser, which assign it a unique identification.  Whenever you visit this website we can then access these and understand your preferences.  If you want to delete any cookies already on your computer you will first need to find the file or directory that stores them – please refer to the instructions for your file management software.  To stop cookies being stored on your computer in future, please refer to your internet browser’s instructions by clicking ‘Help’ in its menu.  Deleting our cookies or disabling future cookies won’t stop our website from working but it may reduce your user experience.

There are different categories of cookies used for different purposes.  The cookies we use are listed below under the four cookie categories proposed by the International Chamber of Commerce.

Category 1: Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.  Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.  The cookies used are:

Cookie Name Purpose More Information
Lanarkshire HA cookieConsentlevel

This cookie is used to remember your cookie settings for this website. No personal information is stored within this cookie.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.  These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.  It is only used to improve how a website works.  The cookies used are:

Cookie Name Purpose More Information
n/a n/a n/a n/a

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, text size, language or the region you are in) and provide enhanced, more personal features.  For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.  These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.  They may also be used to provide services you have asked for such as watching a video or commenting on a blog.  The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  The cookies used are:

Cookie Name Purpose More Information
n/a n/a n/a n/a

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.  They are usually placed by advertising networks with the website operator’s permission.  They remember that you have visited a website and this information is shared with other organisations such as advertisers.  Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.  The cookies used are:

Cookie Name Purpose More Information
n/a n/a n/a n/a

Useful information

There are many online resources which will help you understand and make informed decisions about your cookie usage.  We would recommend the following resources


Deleting cookies

If you want to remove any cookies already set, you can do so from your browser.  You can find out how to do this by going to the help menu in your browser or below:

If you want to delete any cookies already on your computer follow the steps outlined below:

Internet Explorer

Select Tools

1. Select Internet Options
2. Select the Privacy tab and choose Advanced Options button
3. Check the Override Automatic Cookie Handling tick box
4. Disable the First Party cookies by choosing the Block option
5. Disable the Third Party cookies by choosing the Block option
6. Uncheck the option to ‘Always allow session cookies’
7. Click on OK to confirm changes

Mozilla Firefox

Select the “Firefox” menu

1. Select “Options”
2. Select the “Privacy” tab
3. Under “History”, select “Use custom settings for history” from the dropdown list
4. Uncheck the option “Accept cookies from sites”
5. Click on OK to confirm the changes

Google Chrome

Open the Tools menu by clicking on the Wrench icon

1. Select “Options”
2. Select “Under the Bonnet”
3. Select “Content settings”
4. Select “Block sites from setting any date”

Apple Safari

Open the Safari menu by clicking on the Gear icon

1. Select “Preferences”
2. Select the “Privacy” tab
3. Select the option “Always” for the setting “Block cookies”
4. Close the dialog box to confirm the changes

Deleting our cookies or disabling future cookies won’t stop our website from working.