Each year we spend large sums of money on our development, regeneration and planned maintenance programmes. Ensuring that best value is obtained in this activity is a priority, and requires measures and indicators of performance, both in terms of quality and quantity.
Amongst the Key Performance Indicators (KPIs) used are:
- Customer Satisfaction – Product
- Customer Satisfaction – Service
- Predictability – Cost
- Predictability – Time
Our current aggregate performance against the benchmarks published by Constructing Excellence (the UK Government sponsored Construction Best Practice Programme) is shown below.