|By telephoning 01698 269119 then choosing option 2 for our Maintenance Section. or clicking on the download button below to request a routine repair.
We aim to attend to all emergency repairs within 2 hours after they are reported. These are repairs which could affect tenants’ safety, security or health, or cause serious structural damage to the property.
Emergency repairs should be reported to our staff in the normal way if they occur during working hours. If they occur out-of-hours tenants should still use our normal telephone number for emergencies:
Calls for such emergencies will be diverted through our call centre and you should provide the operative with your name, address and a brief description of the essential repair.
PLEASE DO NOT ABUSE THIS ESSENTIAL SERVICE WHICH IS FOR GENUINE EMERGENCIES ONLY. IF YOU DO ABUSE THE SERVICE A CALL-OUT CHARGE MAY BE LEVIED. YOU MAY ALSO DELAY OUR RESPONSE TO A GENUINE EMERGENCY AND PLACE OTHER PEOPLE AT RISK.