LHA aims to provide you with the highest standard of service. However, if you have a complaint or if you are disappointed with our services, we sincerely hope you will consider us approachable and give us an opportunity to try to put things right and also review how we do things to see if we can improve our services. If you are not satisfied with the way we have tried to resolve your complaint, you can take this further through our complaints procedure. Please click on the links below to access our Complaints Procedure and Complaints Form.
Complaints Handling Procedure Leaflet and Form
For a copy of the Association’s Customer Complaints Procedure, please click on the download icon.
Download 515k PDF
Quarterly Complaints Monitoring Report
To view the Association's latest Complaints Monitoring Report, please click on the download icon.
Download 66k PDF
191 Brandon Street, Motherwell, Lanarkshire ML1 1RS Tel: 01698 269119 Click here to email us Registered Scottish Charity No. SC042523 Property Factor Reg. No. PF000275